FAQ

Q: HOW LONG WILL IT TAKE TO COMPLETE THE PROJECT?

A: Projects will be completed in the specified turn around time listed in your contract. Turnarounds times can vary between 4 to 8 weeks.

Q: COULD YOU TRANSFER MY BLOG TO SQUARESPACE?

A: Definitely! If you choose a web design package and are transfering your content from your old site to Squarespace, the site transfer comes included at no extra charge. If you're just looking for extra help with your transfer, I charge a flat rate of $50.00 USD.

Q: What is considered a revision?

A: A revision is a small or medium change that takes less than an hour to complete. Anything over the hour will be charged at my hourly rate.

Q: What files will I receive once the project is completed?

A: This varies per project, however, files are usually in the following formats: .esp, .png and .jpg.

Q: Do you work with other platforms such as WordPress?

A: My main expertise are within the Squarespace platform. I can design any website without a problem, but don't do any development work. This means that I can create a layout of your website in a design program and then hand it over to a developer so that they can implement the design in your WordPress site. Want to move forward? Contact me here.

Q: DO YOU OFFER 'A LA CARTE' SERVICES?

A: YES! Prices do vary depending on the project at hand. Inquire about your project and I'll see how I can help and send you your proposal.

Q: WHEN CAN YOU START ON MY PROJECT?

A: Projects are started on as a first come first serve basis. If you're interested in working with me and would like to get your website or branding done sooner, please contact me as soon as possible.

Q: Do you offer a payment plan?

A: Branding and Web design Projects are completed within 4 weeks each: 50% of the deposit is due at the begining to reserve your spot in my schedule. The second payment is due 2 weeks after the project begins, and the final before any files / website is delivered to you.

If you are doing both at once, payments are disbursed into 5 payments: 50% up front to reserve your spot in my schedule, the second payment is due 2 weeks after the scheduled start date, the third payment is due 5 weeks after the start date and the last payment is due before any files and the website is transfered to you.

These should be listed within your contract. If you have a question regarding a payment plan, please contact me.

Q: Do you offer refunds?

A: If you decide that it would be best to part ways, or that you would like to go in a different direction, don't fret. I understand that we do change our minds at times and want to make sure we are getting the best work. Please check the terms of your contract. You will see that the policy is for the client to pay for any hours already put into the project at $65/hr.

 

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